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Effective Date: [8-11-2025]
This Privacy Policy explains how Italva Woods Industries (“we,” “us,” or “our”) collects, uses, and shares information when you communicate with us using the WhatsApp Business Platform (the “WhatsApp Service”).
We are committed to protecting your privacy and ensuring compliance with the WhatsApp Business Messaging Policy and all applicable data protection laws.
We collect information from you when you initiate a conversation with us or reply to a message we send on the WhatsApp Service.
| Category of Data | Purpose of Collection |
| Contact Data | Your WhatsApp phone number, profile name, and language settings. |
| Messaging Data | The content of your messages (e.g., inquiries, order details, feedback). |
| Transaction Data | Information related to product inquiries, quote requests, and order tracking exchanged through the chat. |
| Meta Data | Message delivery and read receipts, and timestamps of interactions. |
We only communicate with you on WhatsApp in accordance with the following strict conditions:
When you send us the first message (a “User-Initiated Conversation”), we will use your phone number and message content to respond to your inquiry for up to 24 hours.
We will never initiate a conversation with you outside the 24-hour window for marketing or non-transactional purposes unless you have provided us with explicit, affirmative, and unambiguous consent (Opt-In).
Your Opt-In:
Your consent is collected separately on our website, during the checkout process, or via a specific sign-up form.
The opt-in clearly states that you are consenting to receive messages from Italva Woods Industries on WhatsApp and outlines the types of messages you will receive (e.g., “Order Updates,” “New Product Alerts,” “Promotional Offers”).
You have the right to revoke your consent at any time. To stop receiving messages from us on WhatsApp, simply reply with “STOP,” “UNSUBSCRIBE,” or any equivalent term. We will honor your request promptly.
Internal Storage: Data processed through the WhatsApp Service may be stored on our secure Customer Relationship Management (CRM) system or dedicated servers located in [Your Data Location, e.g., India/EEA].
Security Measures: We implement industry-standard administrative, technical, and physical safeguards to protect the personal data we store, including encryption and access controls, against unauthorized access, disclosure, alteration, or destruction.
WhatsApp End-to-End Encryption: We note that messages and calls on WhatsApp are protected by end-to-end encryption, which means only you and the recipient can read or listen to them, and nobody in between, not even WhatsApp or Meta. However, data that we download or store on our systems (such as your contact info and order history) is subject to our security measures.
We use the Meta WhatsApp Business Platform to operate this service. By using this service, you acknowledge that certain non-message data (such as message delivery status, technical usage data, and phone numbers) is processed by Meta/WhatsApp according to their respective privacy policies and terms (including the [WhatsApp Business Terms of Service] and [WhatsApp Business Messaging Policy]).
We may share your data with trusted third parties who perform services on our behalf, such as:
Order Fulfillment: Shipping carriers to provide delivery updates via WhatsApp.
Platform Providers: Our official WhatsApp Business Solution Provider (if applicable) who hosts and manages our API connection.
We ensure that all third parties are under contractual obligations to maintain the security and confidentiality of your personal information and to process it only for the purposes we specify.
Depending on your location (e.g., if you are in the European Economic Area or California), you may have the right to access, correct, delete, or restrict the processing of your personal data.
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:
| Contact Method | Details |
| Company Name | Italva Woods Industries |
| Director@italvawoodsindustries.com | |
| Physical Address | Survey No. 217, At: Virpaida, Maliya- Jamnagar Highway, Morbi, Gujarat, India – 363660 |
| Phone | +91 89806 08366 |
Italva Woods Industries is a premier manufacturer of Particle board & MDF. Offering Plain and Pre-laminated particle board & MDF board. Renowned for our commitment to quality and innovation.